CANCELLATION & REFUNDS

Cancellation & Refund Policy

Cancellation, missed lesson, refund and project payment review rules for LPA services.

LPA LearnTutoring & academic support

LPA ProgressQualifications & education progression

LPA AutomateAI, workflow & business automation

CANCELLATION & REFUNDS

Cancellation Policy

Clear cancellation rules help protect the tutor schedule and give families a predictable way to rearrange support.

Where possible, lesson cancellations or rearrangement requests should be made at least 24 hours before the scheduled lesson.
Late cancellations, missed lessons or non-attendance may still be chargeable if the lesson slot was reserved and could not reasonably be reassigned.
LPA may rearrange a lesson if there is a tutor emergency, technical failure or safeguarding concern.
Repeated missed lessons may lead to a review of the tutoring schedule before further sessions are booked.

Refunds are reviewed against the agreed service, lesson attendance, delivered work, notice given and any written arrangement made before payment.

A paid lesson that has already taken place is normally treated as delivered.
If LPA cancels and cannot rearrange a prepaid lesson, the unused lesson payment can be credited or refunded.
Automation audits and project work are reviewed against agreed scope, delivered outputs, time spent and any milestone terms.
Refund questions should be raised by email with the payment date, service route and reason for review.