COMPLAINTS

Contact & Complaints

How to contact LPA, raise a concern and request a practical review of an issue.

LPA LearnTutoring & academic support

LPA ProgressQualifications & education progression

LPA AutomateAI, workflow & business automation

COMPLAINTS

Complaints Route

LPA reviews complaints through a clear written route so the issue, evidence and expected resolution can be understood.

Send complaints to info@lpaeducation.com with the service route, date, people involved and a short description of the concern.
For tutoring concerns, include the lesson date, subject, student name and parent or guardian contact details where relevant.
For pathway or automation concerns, include the agreed scope, messages, documents or project milestone involved.
LPA will review the complaint, ask for clarification where needed and respond with a practical next step or outcome.

Sensitive education, safeguarding and automation matters should be reviewed by a responsible human rather than left to automated handling.

Student concerns, parent complaints and safeguarding questions are reviewed by the founder or an appropriate responsible person.
Eligibility and pathway information is checked against available documents and provider requirements before a route is discussed.
Automation workflows involving admissions, recruitment, compliance, finance or personal data should include human review and client approval points.
AI-generated summaries, drafts or classifications should be treated as decision support, with final judgement kept with the responsible person or organisation.