Privacy Notice
Provisional controller: Muneeb Farooq trading as Learn Progress Automate (LPA). Email: info@lpaeducation.com. The business/contact address will be added when confirmed.
- This notice explains how LPA handles personal information for tutoring, pathway guidance, website enquiries and automation projects. Privacy and legal wording should remain under appropriate professional review as services grow.
- Information collected may include name, email, phone or WhatsApp number, country, student level, subject, exam board, qualification background, company name, process details and message history.
- Purposes of processing include responding to enquiries, arranging consultations, planning tutoring, coordinating lessons, preparing pathway guidance, scoping automation work, sending follow-ups, keeping service records, handling payments, managing complaints and protecting students.
- Likely lawful bases include steps before a contract, contract performance, legitimate interests in responding to enquiries and running the service, legal obligations for accounting or record-keeping, consent where a visitor chooses optional communication, and safeguarding or vital interests where student welfare requires action.
- Student and parent information is used for academic support planning, lesson coordination, progress updates, safeguarding records and parent or guardian communication. Parent or guardian awareness and consent is expected for students under 18.
- Progress enquiries may involve academic certificates, transcripts, identification details, CV information and application context where the learner chooses to share them.
- Automation enquiries may include company process notes, CRM details, workflow screenshots or operational examples supplied for audit and scoping.
- Recipients and processors may include website hosting, email, WhatsApp, CRM or workflow tools, n8n/OpenAI/API tools where configured for a client project, payment/accounting providers, professional advisers and education providers where the learner asks LPA to support a progression route.
- International transfers may occur where online tools, cloud providers, messaging platforms or automation processors store or process data outside the UK. Tool-specific transfer safeguards and settings should be confirmed before the final notice is published.
- Retention depends on the record type: short enquiries are reviewed when no longer active, tutoring/service records are kept while support is ongoing and for reasonable follow-up, accounting records are kept as required for tax/admin purposes, and safeguarding or complaint records may be kept longer where necessary.
- Individual rights may include access, rectification, erasure, restriction, portability, objection and withdrawal of consent where processing relies on consent. Requests can be sent to info@lpaeducation.com and may be limited by legal, safeguarding or service-record requirements.
- Visitors can complain to LPA first at info@lpaeducation.com. UK data protection complaints can also be raised with the Information Commissioner's Office (ICO).
- LPA may use AI tools to assist with classification, extraction, drafting, summaries or workflow routing. Tutoring, pathway, admissions, recruitment, compliance, finance and safeguarding decisions should not be left to solely automated decision-making.
Cookie Policy
The website uses necessary cookies for basic site operation and optional preferences where the visitor chooses to save them.
- Necessary cookies and local storage may remember cookie choices and keep forms or interactive features working.
- Optional analytics, functional or marketing cookies stay off unless a visitor accepts or saves those preferences through the cookie banner.
- LPA may review aggregate website activity to understand which pages and enquiry routes are useful.
- Visitors can reject non-essential cookies through the banner or clear their browser storage at any time.
Website Terms
Website content is provided for general information and enquiry routing across LPA Learn, LPA Progress and LPA Automate.
- Website information may be updated as services, pricing, availability, policies and technology change.
- Visitors should not treat website text as a formal offer, admissions decision, immigration advice, legal advice, financial advice or professional certification.
- Any engagement with LPA is confirmed through direct communication, agreed scope, pricing, schedule and service route.
Tutoring Terms
Tutoring is delivered online and is arranged around subject needs, student level, exam route and agreed lesson schedule.
- Parents or guardians should be aware of the tutoring arrangement for students under 18 and should provide suitable contact details.
- Lessons should take place in an appropriate learning environment using agreed channels and respectful behaviour.
- Students are expected to attend on time, complete agreed practice and share relevant school or exam-board information where useful.
- Progress updates may be shared with the parent, guardian or named responsible adult where the learner is under 18 or where the arrangement requires it.
Cancellation Policy
Clear cancellation rules help protect the tutor schedule and give families a predictable way to rearrange support.
- Where possible, lesson cancellations or rearrangement requests should be made at least 24 hours before the scheduled lesson.
- Late cancellations, missed lessons or non-attendance may still be chargeable if the lesson slot was reserved and could not reasonably be reassigned.
- LPA may rearrange a lesson if there is a tutor emergency, technical failure or safeguarding concern.
- Repeated missed lessons may lead to a review of the tutoring schedule before further sessions are booked.
Refund Policy
Refunds are reviewed against the agreed service, lesson attendance, delivered work, notice given and any written arrangement made before payment.
- A paid lesson that has already taken place is normally treated as delivered.
- If LPA cancels and cannot rearrange a prepaid lesson, the unused lesson payment can be credited or refunded.
- Automation audits and project work are reviewed against agreed scope, delivered outputs, time spent and any milestone terms.
- Refund questions should be raised by email with the payment date, service route and reason for review.
Complaints Route
LPA reviews complaints through a clear written route so the issue, evidence and expected resolution can be understood.
- Send complaints to info@lpaeducation.com with the service route, date, people involved and a short description of the concern.
- For tutoring concerns, include the lesson date, subject, student name and parent or guardian contact details where relevant.
- For pathway or automation concerns, include the agreed scope, messages, documents or project milestone involved.
- LPA will review the complaint, ask for clarification where needed and respond with a practical next step or outcome.
Professional Review
Sensitive education, safeguarding and automation matters should be reviewed by a responsible human rather than left to automated handling.
- Student concerns, parent complaints and safeguarding questions are reviewed by the founder or an appropriate responsible person.
- Eligibility and pathway information is checked against available documents and provider requirements before a route is discussed.
- Automation workflows involving admissions, recruitment, compliance, finance or personal data should include human review and client approval points.
- AI-generated summaries, drafts or classifications should be treated as decision support, with final judgement kept with the responsible person or organisation.
Academic Pathways Disclaimer
Education progression guidance helps learners prepare better questions, documents and route comparisons before formal provider review.
- LPA can help learners understand qualification levels, document readiness, pathway options and application preparation.
- Final admission, offer, credit-transfer, CAS, visa, recognition and qualification decisions remain with the relevant provider, institution, authority or regulator.
- Learners should check programme requirements, fees, intakes, recognition and progression rules directly with the relevant provider before committing to a route.
AI Automation Terms
LPA automation work focuses on operational improvement, workflow mapping and practical implementation, not formal regulatory AI assurance.
- The AI & Automation Opportunity Audit is a business/process review that identifies automation opportunities. It is not a formal legal, compliance, cyber-security or regulated AI assurance audit.
- Clients remain responsible for approving processes, tool access, data permissions, message wording, regulatory obligations, staff use and human-review points.
- Automation can reduce manual steps and improve visibility, but systems should be tested, monitored and maintained as business processes, tools and rules change.
- Sensitive workflows involving personal data, finance, recruitment, admissions, safeguarding or compliance should include clear escalation routes and responsible human review.
Accessibility Statement
LPA aims to keep the website readable, navigable and usable across modern browsers and devices.
- The website uses semantic headings, visible text, keyboard-accessible links and form labels.
- If a visitor has difficulty using a page or form, they can contact LPA by email or WhatsApp for an alternative route.
- Accessibility improvements are reviewed as the website grows and new content is added.